SHIPPING

We ship nationally and internationally by mail. National shipments usually take 3-4 days to reach their destination, international shipments can take up to 15 days.

If you place your order before 12 AM CET on a business day, we will do our best to ship your order the same day. Please note that if your order is placed during the weekend or public holidays, it will be shipped the next business day.

Once your order has been shipped, you will receive an email with the shipment tracking number.

Shipping costs will be automatically calculated and detailed at the time of confirming the purchase so that they are always approved by the customer before confirming payment.

RETURNS

At AM:PM our goal is to ensure complete customer satisfaction. We accept returns up to 14 days after the date of receipt of the product. The full amount of the returned items will be refunded, all other costs are the responsibility of the customer, including return costs.

We do not make exchanges outside of Spain. If you need to make one, you will have to return the item received and make a new purchase.

The item you return must meet the following characteristics:

- Have been purchased in the last 14 days.

- Item is unwashed, unworn and with original tags attached.


Finally, keep the following things in mind:

- The customer is responsible for taxes and shipping costs.

- The customer will not be reimbursed for the initial shipping costs.


Steps to make a return:

1. Send an email to weare@fromamtopm.com, within 14 days of receiving the product, stating the order number and the reason for the return.

2. Pack the items in their original condition, including your order number, name and the return/refund you wish to make.

3. Contact an authorized courier service or a local post office and send the package to the address we will provide you in the email.

4. It will take 2 to 4 business days to go through a quality control and confirm that everything is correct and then we will make the refund.

*If your product has any defects, please attach images of the defective product in the first step and we will take care of the return and the shipping and return costs of the product.

Frequently Asked Questions

My item is defective, how do I make an exchange?

Please email weare@fromamtopm.com with your order number and a picture of the defect within 72 hours of delivery so the team can arrange a replacement as soon as possible. We will cover the costs of both shipping and return.